Privacy Policy

Boomtown Casino Fort McMurray Privacy Policy

This Privacy Policy outlines the ways we collect, use, and protect your personal data while you are on our premises or using our services.

Data We Collect

We may gather various types of information from visitors to our casino, including:

Personal details: name, address, date of birth
Contact information: phone number, email address
Transactional data: betting history, gaming activity
Behavioral patterns: preferences, habits

Purpose and Use

We collect this data for several purposes:

Loyalty Program: We use your personal data to maintain and improve our loyalty program, including tracking points earned and rewards redeemed.
Security Measures: Your information helps us ensure a safe gaming environment by monitoring suspicious activity and preventing problem gambling.
Promotions and Offers: We tailor advertisements and promotions based on your preferences and habits, keeping you informed about special deals and events.
Customer Service: Data is used to address any issues or concerns you may have with our services.

Sharing Your Information

We share some of this data:

AGLC Regulation: Required by law, we provide necessary information for AGLC regulation and monitoring purposes.
Business Partners: We collaborate with various businesses, such as vendors and suppliers, to maintain our operations and facilities.
Third-Party Services: Occasionally, we may engage third-party service providers (e.g., analytics firms) who require limited data access.

Data Storage

Your personal information is securely stored in compliance with industry standards:

All servers are equipped with advanced security measures to protect against unauthorized access.
Physical and digital records of transactions and activity are retained according to regulatory requirements.

Account Deletion

When you choose to terminate your account, we will remove associated data in accordance with AGLC regulations. If applicable, this may involve transferring some information to our archives for record-keeping purposes.

User Rights

Access: Upon request, we'll provide a summary of your stored personal data.
Update: You can update and correct any inaccuracies or outdated information by contacting us directly.
Delete: If you wish to cancel your account and delete associated data (excluding regulatory requirements), please notify our support team.

Changes to This Policy

As we continue to improve services, this policy may be revised. Updates will be posted on our website for a reasonable time following implementation.